Suggestions for best communication

Always start with the reference claim number (if applicable), followed by the topic you are contacting us about. 

We offer a list of the most frequently used topics to further assist members in selecting the appropriate category for their inquiry: 

  • Provider statement
  • Bank information
  • Claims reprocessing
  • Medical records
  • Pending information
  • Claims review
  • Claims appeal
  • Claims submission
  • Update Member information 
  • Update Agent information 

By utilizing these identifiers, inquiries are channeled to the appropriate department or representative, facilitating efficient interactions and elevating the overall customer experience. Should you have any questions or require further assistance, please don’t hesitate to contact our customer service team at:

For individual policies: 
For Group policies: